These Terms of Service ("Terms") are a legal agreement between you and XReach ("XReach," "we," "us," or "our"), the operator of the Nazex Enterprise Operating System platform ("Nazex" or the "Service").
By creating an account, accepting an invitation, or using any part of the Service, you agree to be bound by these Terms. If you are using Nazex on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and references to "you" throughout include that organization.
If you do not agree to these Terms, do not create an account or use the Service.
You must be at least 18 years old to create an account or use Nazex. By using the Service, you represent that you meet this requirement. Nazex is not intended for use by minors.
Nazex is designed for business use. The Service is not intended for personal, household, or consumer purposes. By using Nazex, you confirm that you are using it in a commercial or organizational capacity.
We do not represent that the Service is appropriate or available in every jurisdiction. You are responsible for complying with local laws and regulations that apply to your use of the Service.
When you register for Nazex, you create an account associated with your email address. You are responsible for providing accurate information during registration, maintaining the security of your password, and all activity that occurs under your account.
You are responsible for choosing a strong password and keeping it confidential. Do not share your password with anyone else. If you suspect unauthorized access to your account, notify us immediately at hello@nazex.app and change your password.
We send a verification email when you register. While email verification is not required to access the Service, we strongly encourage you to verify your email address. Unverified email addresses cannot receive certain communications.
Organization administrators may invite additional users to the workspace. Each invited user must create their own account. You may not share accounts between individuals.
Certain platform-level administrator accounts are operated by XReach personnel only. These accounts are not available for general registration and are used solely for platform operations and support.
When you register as the first user on a new Organization, Nazex creates an isolated workspace (tenant) for that Organization. Your Organization's data is logically separated from all other Organizations' data on the platform.
The user who registers a new Organization is assigned the "admin" role. Administrators can invite and manage team members, configure workspace settings, enable and disable capabilities, connect third-party channels, and access all data within the workspace.
Nazex supports multiple user roles within an Organization (currently: admin, reviewer, worker). Administrators are responsible for assigning appropriate roles to team members.
The Organization exists independently of any individual user account. If the original administrator account is deleted or deactivated, the Organization's data is not automatically deleted. Organizations should ensure that at least one active administrator account exists at all times.
You may use Nazex for lawful business purposes consistent with these Terms and any applicable law.
You must not use Nazex to:
Unless XReach has entered into a separate written agreement with your Organization specifically authorizing the processing of that data type, you must not use Nazex to store or process:
If you are a healthcare organization and wish to use Nazex to process PHI, contact us at hello@nazex.app to discuss whether a separate Business Associate Agreement is available. Until such agreement is in place, PHI must not be entered into the platform.
You are solely responsible for all data, content, and information that you or your team members enter into Nazex. We are not responsible for errors, inaccuracies, or illegal content that you introduce into the platform.
Nazex, including its software, design, engines, user interface, documentation, and all platform features, is owned by XReach and protected by intellectual property laws. These Terms do not grant you any ownership interest in Nazex. You receive only the limited right to use the Service as described in these Terms during the period your subscription is active.
"Nazex," "XReach," and related proprietary names and logos may not be used without our prior written consent.
You retain ownership of all data and content that you enter into Nazex. You grant XReach a limited, non-exclusive license to process, store, and transmit your data as necessary to operate the Service and deliver the features you have activated. This license does not permit us to use your data for any other purpose.
If you provide suggestions, ideas, or feedback about Nazex, you grant XReach the right to use that feedback without restriction or compensation to you.
All operational data entered by your Organization belongs to your Organization. We act as a processor of that data on your behalf.
You are responsible for the accuracy and legality of the data you enter. We do not verify the accuracy of data you input.
You are responsible for exporting any data you wish to retain before your subscription ends or your account is closed. We do not provide automated data export at this time. To request a data export, contact privacy@nazex.app.
If you use the People module to maintain records about employees, contractors, or other personnel, you are acting as the data controller for that personal data. You are responsible for having a lawful basis to collect and process that data, informing the individuals whose data you enter, and responding to any rights requests those individuals direct to your Organization.
Nazex currently offers AI-assisted content generation for certain workflows, including AI product enrichment and AI marketing content generation. These features are available on qualifying subscription plans.
AI features are powered by third-party AI providers (currently Anthropic, PBC). When you use an AI feature, the content you submit is transmitted to the provider for processing. You should not submit sensitive personal data, confidential business information, or regulated data through AI features.
AI-generated content is provided for your convenience and review only. AI output may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing all AI-generated content before using it, publishing it, or relying on it in any business decision. XReach makes no representations about the accuracy, reliability, or fitness for purpose of any AI-generated output.
AI feature usage is subject to per-Organization quotas as defined by your subscription plan. We reserve the right to throttle or block AI feature usage that exceeds defined limits or that appears to be automated abuse.
XReach reserves the right to disable AI features globally, for specific functionality, or for a specific Organization at any time, including in response to provider outages, abuse, or regulatory requirements.
Nazex allows you to connect your Organization's social media accounts (Facebook Page, Instagram, Facebook Marketplace, TikTok, LinkedIn) using OAuth authorization. When you connect a channel, you authorize Nazex to access and post to that account when you instruct it to. Nazex stores your OAuth tokens in encrypted form for the duration of the connection. Each platform's terms of service govern your use of that platform.
You are responsible for ensuring that your use of connected channel integrations complies with each platform's terms of service, including content policies, copyright rules, and advertising disclosures.
Nazex's ability to integrate with third-party platforms does not constitute an endorsement of those platforms or a guarantee of their continued availability.
New Organizations begin with a trial period (currently 14 days) during which the Service is available at no charge. No payment information is required during the trial period.
Different features of Nazex are available on different subscription plans. We reserve the right to change plan features with reasonable notice.
Self-service billing and subscription management are not yet available in the platform. Organizations requiring paid plans beyond the trial period should contact hello@nazex.app. Billing terms for paid subscriptions will be set out in a separate order or agreement.
Organizations that have entered into a paid subscription agreement and fail to pay amounts due may have their workspaces suspended after reasonable notice.
We strive to maintain high availability but do not guarantee any specific uptime level. We may perform maintenance, updates, or emergency interventions at any time. Where feasible, we will provide advance notice of planned maintenance.
Some features in Nazex are designated as beta or under active development. Beta features may be incomplete, unstable, or subject to significant change. They are provided "as is" without any warranty and may be discontinued at any time without notice.
We reserve the right to modify, update, or discontinue any part of the Service at any time. We will make reasonable efforts to provide advance notice of material changes that affect paid subscribers.
You may close your account at any time by contacting hello@nazex.app. Closing your account does not entitle you to a refund of any paid amounts, unless otherwise agreed in writing.
We may suspend or terminate your account or your Organization's workspace if you materially breach these Terms and fail to cure the breach within 7 days of notice (or immediately for breaches involving illegal activity, security threats, or prohibited data), if your trial period expires without a paid subscription, or if we are required to do so by applicable law.
Upon termination of your subscription, your access will be revoked and your Organization's data will be retained for a limited period to allow for reactivation or data retrieval, after which it will be permanently deleted. Provisions of these Terms that by their nature survive termination (including Sections 6, 7, 14, 15, 16, and 17) will remain in effect.
XReach support personnel may access your Organization's workspace when you open a support request that requires investigation of your data, to investigate security incidents, or as required by law. All support access is logged with the accessing administrator's identity, the scope of access, the stated reason, and timestamps.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY LAW, XREACH DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF AI-GENERATED CONTENT; WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS; AND WARRANTIES THAT ANY DEFECTS IN THE SERVICE WILL BE CORRECTED.
No advice or information obtained from XReach, whether oral or written, creates any warranty not expressly stated in these Terms.
15.1 XREACH, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF XREACH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
15.2 XREACH'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO XREACH IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS (USD $100).
15.3 THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF THE LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages, in which case our liability will be limited to the minimum extent permitted by applicable law.
You agree to defend, indemnify, and hold harmless XReach, its officers, directors, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, your violation of any third-party right, data or content you enter into Nazex, or your use of AI-generated content without adequate review.
These Terms are governed by the laws of [State/Jurisdiction — to be filled], without regard to conflict of law principles.
Any dispute arising from these Terms or your use of the Service will be resolved through binding arbitration administered by [Arbitration Body — to be filled] under its rules in effect at the time of the dispute, except that either party may seek injunctive relief in a court of competent jurisdiction for claims involving intellectual property or unauthorized access.
YOU AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
For matters not subject to arbitration, you agree to submit to the exclusive jurisdiction of the courts located in [State/Jurisdiction — to be filled].
These Terms, together with the Privacy Policy and any separate written agreement you have entered into with XReach, constitute the entire agreement between you and XReach regarding the Service.
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
XReach is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including internet outages, infrastructure failures, natural disasters, or government actions.
We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top of this document and, where feasible, provide notice by email or in-platform notification before the changes take effect. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
Questions about these Terms:
Email: legal@nazex.app
Subject line: Terms Inquiry — [your name or Organization name]